Why it happened
- Not paid in time: the order was still in your cart at the ordering deadline.
- Out of stock: an item ran out before the order was paid.
Depending on LunchBoxHub's settings, we may email you when an order is cancelled this way. The email is titled “Order Cancelled by System”.
What to do now
Check the date. If ordering is still open for that day, start a new order.
Pay for it straight away. An order isn't placed until it's paid.
Check it shows Paid status in Orders.
A cancelled order can't be restarted. You need to place a new one.
If this happens
I paid, but the order was cancelled
Contact LunchBoxHub with the order number and your payment details. If a payment was still being checked at the deadline, you'll have had an “Order Confirmation Under Review” email instead. See Payment not confirmed.
Still need help?
Get in touch about an order, a payment or your account.
How to contact LunchBoxHub