On the day of the order, you can only cancel before LunchBoxHub's cancellation time. The time is shown in the message if you're too late. Orders for later days can be cancelled at any time before then. Orders for a date that has passed can't be cancelled.
Before you start
- Orders marked Submitted status or Paid status can be cancelled. Completed status and Cancelled status orders can't.
- Want a different day instead? Change the date of the order. You don't need to cancel and re-order.
Cancel an order
Open the menu menu icon and choose Orders.
Find the order and open it.
In Update Order Date or Cancel Order, press the Cancel button. On a phone, this panel is below the items.
Confirm when asked (“Are you sure you want to cancel this order?”). This can't be undone.
How to know it worked
The order shows Cancelled status. For a paid order, the order total is added to your credit balance straight away (see Credit Balance and Transactions), and we email you a confirmation. Any card fee or school fee you paid isn't refunded.
If this happens
“The cut-off time has passed”
It's past the cancellation time for that day. Contact LunchBoxHub as soon as you can on 08 9481 4500.
I wanted the money back on my card
Refunds for cancelled orders go to your credit balance. If you need a refund to your card, contact LunchBoxHub.
“Order not cancelled because its payment status has not been safely reconciled”
A payment for this order hasn't finished being checked, so it can't be cancelled until that's sorted out. Contact LunchBoxHub and they'll check it. See Payment not confirmed.
Get in touch about an order, a payment or your account.
How to contact LunchBoxHub