How Do I Set Up My Account?

Click Here to create an account. Once created and logged in, go to the Students section of your account and set up the students that you will be ordering for.

How Do I Cancel My Order?

You will need to find your order from the Orders section of Your Account and on the details page, click cancel, PRIOR to 9:00AM. Unfortunately, we are unable to accept cancelled orders after this time.

How Do I Place A School Lunch Order?

You must first be registered. Once you have logged in with your account details, simply click on the Start New Order link from the menu.

Once you are ready, proceed to the checkout where you can pay for the order using pre-loaded credit or your credit card.

How Do I Pay?

During checkout you will have the option to process your order via credit card or you can add credit to your account and process orders by drawing down on your credit.

Late Orders?

Cut-off time to place a lunch order is 8:30am for same-day delivery Monday to Thursday. Due to the high volume of orders on Fridays, the cut-off time is now 7am Friday for same-day delivery. Late orders will not be accepted after 9am Monday to Thursday. Due to the volume of orders, we do not accept any late orders on Fridays via phone, text, or email.

How Do I Add Credit To My Account?

You can add credit to your account by adding a new Credit Order from Your Account, and then proceeding to the checkout to pay. Please note when adding credit you must first process the top-up transaction and then place a separate order for your child's lunch. You can process a credit order and lunch order at the same time. If you have any issues adding credit to your account please contact the office on 9481 4500, our store mobile on 0473 779 244, or email schools@lunchboxhub.com.au.

Dietary Requirements?

All items on our school lunch menu are nut-free, although it is important to note we operate in a kitchen that contains nuts for our retail sector; therefore, we can't guarantee there will be no 'traces of nuts'. However, we follow strict measures to prevent any cross-contamination where possible.

Missing & Incorrect Orders

We understand lunches can go missing or wrongly distributed; however, we need to be notified as soon as possible in order to adequately investigate the claim. Please let us know within 48hrs if an order was not received or an incorrect item was received. We cannot guarantee any claims made after this time can be refunded.

What If I Have Questions About My Account?

For any queries regarding account setup please contact our team via email.

What Food Options Are Available?

We provide a wide range of nutritious hot food, cold food, afternoon tea snacks, and drink options. Our menu items can be found in the Categories listed on this page.

How Are The Lunches Produced?

Our food is made daily in our West Perth kitchen using locally sourced produce. We use REAL, FRESH ingredients, none of that nasty processed stuff!

Do You Meet The School Traffic Light System Requirements?

Currently, we have a global menu, 90% of which items meet the traffic light system. However, we are happy to consider additional items if accessible and the school deems appropriate for students. Menus are specific to each school and can be customised as required.

How Is The Food Packaged?

We aim to use sustainable packaging, such as paper to wrap sandwiches and brown paper bags to pack lunches for transport and easy disposal. All plastic packaging is BPA-free. We are in the process of transitioning to 100% compostable packaging.

Do You Include Cutlery?

Necessary cutlery is provided for items that require it such as spoons for yogurt cups and forks for noodle and rice dishes. Please note, napkins are not provided.

How Is The Food Transported Safely?

Temperature-sensitive food is transported in Commercial Food Grade Transport Go Boxes. These Go Boxes hold safe temperatures for 4+ hours; however, the lunches are made as close to the delivery time as possible, so the food spends minimal time in the Go Boxes.

How Are The Deliveries Distributed?

We suggest dedicating student reps or staff members to allocate the lunches once delivered. We always include a list of orders to cross-check when handing out the lunches.

The same applies to our 'Low Gluten' and 'Low Dairy' items. These ingredients are utilised in our kitchens; therefore, we can't guarantee there will be no traces of gluten or dairy in the lunches. For this reason, we have classified items as Low Gluten and Low Dairy.

How Do I Update My Classroom Details?

Go to 'Your Account' then 'Students' then 'more info' on the relevant student, then edit and change the Location to update classroom details.